PFM Executive Search has recently completed the national search for the newly created role of Vice President, Patient Experience at Fraser Health Authority, one of Canada’s largest healthcare organizations.
Linda Dempster will be commencing this inaugural position on December 1st and in making the announcement, Fraser Health CEO, Michael Marchbank said “…she is well known as a champion of clinical quality and patient safety. In fact, until a recent move to Alberta to act in a Vice President role, for 12 years Linda was the Executive Director, Clinical Quality and Patient Safety, and Infection Control, with Vancouver Coastal Health.”
Michael went on to say “Linda comes back to BC from Alberta Health Services, where she was the Vice President, Collaborative Practice, Nursing and Health Professions. In this role she worked to improve the quality of care and to produce positive patient outcomes. Her role included responsibility for resources and support to enhance professional practice and education. She was also accountable for clinical workforce planning and workforce optimization.”
“Linda is a nurse who began her career 33 years ago at Vancouver General Hospital. She brings extensive knowledge of dynamic clinical environments to her new role. She will draw on this in concert with her experience supporting collaborative professional practice environments and her extensive leadership work to lead our patient experience portfolio forward.”
“Improving the patient experience is critical. Of course, we cannot change every patient’s outcome, but we can ensure that high quality care is standard practice in every single interaction we have with patients and their families no matter where they show up in our system. I believe Linda will offer a lot to this important portfolio.”
PFM Executive search was delighted to have worked once again with Fraser Health Authority on this important senior executive position. Our search firm is recognized across Canada for its work within healthcare in the recruitment of influential healthcare leaders to fill the most demanding executive positions.